Your Questions, Answered.

If your tracking information is not showing any movement or updates, please reach out to us at info@skinhealthstudios.net. Please note in periods of high order volume your order may experience additional delays; this does not necessarily mean your package is lost.

If your order arrives damaged or if a product is leaking, please let us know within 7 days of delivery. Please send your order number and photos of the damage to Info@skinhealthstudios.net

Due to our fast fulfillment processing, please reach out to info@skinhealthstudios.net to change or cancel your order. We will make every effort to help make any modifications for your order, but we cannot guarantee that your order will be cancelled or modified.

Your credit card will be charged at the time you place your order.

We want you to love your purchases from SkinHealth Studios. If you’re not 100% satisfied with a product and it’s eligible for return, you can start your return request within 10 days of your order fulfillment date. Please note that all skin care devices, international orders and products where more than half of the product has been used are not eligible for return.

We do understand it may take a few tries to find out a product isn’t a perfect match for your skin. We do not accept returns or exchanges for any products where more than half of the product has been used.

We are not responsible for personal damage to an item, if an item has been dropped, spilled, stolen, etc. We cannot accept for refund.

You can expect to receive your refund within four weeks of shipping your package back to SkinHealth Studios. In many cases you will receive a refund sooner, but we estimate four (4) weeks to allow for the time required by return shipping (up to 14 days), product inspection at our returns facility (up to 5 business days), and processing from your bank or credit card company (up to 5 business days). We will notify you via email with the details of your refund and issue it in the form of payment used to make your purchase once your return process is complete.

At-home spa nights are always well deserved! Shop our high quality, vegan skincare facial masks as well as Anteage at microneedling kit to add to your much needed spa night.

Finding the right cleanser for your skin type can be tricky. In today’s world, the internet is a great place to start when figuring out your skin type! Need help? Contact us today to schedule one of our services and let us help you figure out the best products for your skin type.

The standard time between facials is usually 4-6weeks. This gives your skin enough time to let those skin cells grow back and assure your skin always glows.